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FREQUENTLY ASKED QUESTIONS (FAQ)
Click on a category below:
1. Shipping
Q. How is Shipping and Handling Determined?
A. All Internet orders are simply assessed $2.50/order regardless of the number of boxes.
Q. Why does the shipping charge quoted online seem to be too high?
A. We are still working with the freight calculator. This is new territory for us. Sometimes the computer doesn't know how many pieces we can actually get into a single box. We will personally review all of our internet orders for freight accuracy. If there is a large discrepancy, we will contact you and issue a partial refund. If you feel that the quote online is not accurate, and you feel uncomfortable continuing with your order, please contact us by email at sales@steinertractorparts.com or by phone at (800)234-3280. We can check into the matter and verify if there is a discrepancy.
Q. How do you ship?
A. All orders are shipped via US Mail (USPS), United Parcel Service (UPS) or truck freight.
Q. Can I bill the shipping amount to my UPS account number?
A. Yes. When placing your order request UPS freight collect and provide the STP representative with your UPS account number. When ordering online you can include your request in the “Special Shipping Instructions” box. Again, be sure to provide your UPS account number.
Q. Do you ship via DHL, FedEx or Speedy?
A. No. DHL and FedEx services are unavailable in Lennon, Michigan. Speedy service is unavailable in Michigan.
Q. I am interested in a product that says TRUCK FREIGHT ONLY. What does this mean?
A. This item exceeds normal UPS weight limitations and / or exceeds more than 130 inches in length and girth combined. STP will shop rates with various LTL carriers to find the best rate. You will be charged the rate that STP is charged for truck freight shipments. We receive discounts from the LTL freight carriers and will pass the maximum discount on to our customers.
Q. I am interested in a product that says ADDITIONAL HANDLING FEE. What does this mean?
A. This item exceeds normal weight and dimension limitations but is still deliverable by UPS. This fee is in addition to the normal shipping cost.
Q. I am interested in a product that says DIMENSIONAL WEIGHT. What does this mean?
A. This item exceeds normal weight and dimension limitations but is still deliverable by UPS or USPS. This fee is in addition to the normal shipping cost.
Q. How is shipping and handling determined?
A. Shipping is dependent upon weight, dimension, destination and products ordered. An official UPS computer scale calculates the shipping fee. The handling fee is $2.50 for the first box, $1.00 for each additional box and $5.00 for each pallet. Additional handling fees may also be required by UPS or by the truck freight company.
Q. Why is shipping so much for such a small part?
A.UPS and USPS have minimum charges. Often times if you purchase more than one small item, the charge does not increase significantly.
Q. Do you offer shipping discounts?
A. No. We pass on discounted rates to our customers and therefore are unable to offer additional shipping discounts.
Q. How long will my order take to ship?
A. Normally orders placed by noon Monday – Friday will be shippedno later than the following day. Your package will then be delivered in 1 – 7 business days (based on UPS Ground service originating from Lennon, Michigan).
Q. I need my order urgently? Can I request a Next Day Air, 2nd Day Air, 3rd Day Air, Saturday Delivery service?
A. Yes. Domestic orders placed by 3:00 pm Monday – Friday can be shipped UPS Next Day Air® Early A.M. (guaranteed overnight by 8:00 am), UPS Next Day Air® (guaranteed overnight by 10:30 am), UPS Next Day Air® Saver (guaranteed overnight by 3:00 pm); UPS 2nd Day Air A.M. ® (guaranteed two-day by 10:30 am), UPS 2nd Day Air® (guaranteed two-day); UPS 3 Day SelectSM . Saturday Delivery is available in certain zones for an additional charge. Exceptions may apply. The rates for these services are higher than UPS Ground service. Most often the rates are determined by dimensional weight. You may choose an expedited service or Saturday Delivery online.
Q. What if it has been longer than the expected transit time and I have not received my package(s)?
A. UPS Ground service is a non-guaranteed service. Next Day Air, 2nd Day Air & 3rd Day Air are guaranteed services. If you provide an e-mail address when you place the order, you will receive a tracking number on UPS shipments by e-mail. You can track the package at www.ups.com. If it is past the estimated or guaranteed delivery date please contact customer service via e-mail at sales@steinertractorparts.com so we may also track your package(s) and arrange a guaranteed service refund to you. Refunds are not applicable to a non-guaranteed service. Packages shipped by USPS cannot be tracked; however, a claim can be placed after 15 days.
Q. I received one package and not the other. What does this mean?
A. Although it is rare, orders shipped in multiple packages may become separated during transit. Your additional package(s) will usually be delivered within 24 hours from each other.
Close Shipping FAQs
2. International Shipping
Q. I live in Canada, what are my shipping options?
A. World Ease will not appear as a choice in the freight calculator online. Please choose UPS International Standard (this will be your approximate transportation amount) and write World Ease in the special instructions box. We will then ship the package World Ease. In addition to the transportation fees quoted online, reduced broker fees and GST will then be added to your order and you will be charged accordingly.
You can also choose the other listed methods if you'd rather. You may see the option for USPS Flat Rate Box or Flat Rate Envelope. Not all merchandise is able to go into these boxes. If we are able to, we will use these boxes and issue you a refund. We cannot remove these options from the menu at this time.
Q. I see Priority Mail International Flat Rate Box and Flat Rate Envelope as options, can I choose these?
A. We would prefer that you do not. Not all merchandise fits in these boxes. If you choose this method and it is not available we will have to contact you and your order will be delayed. We are working to provide more accurate options, but have been unable to modify these options so far.
Q. Do you ship Internationally?
A. Yes. We ship to Canada and to all International countries.
Q. I live in Canada. What are my shipping options?
A. We ship UPS World Ease to Canada. This service requires all packages to be held for a weekly shipment. The broker fee is based on the number of packages to be shipped. This amount and tax are additional to normal transportation costs and will be applied to your credit card. UPS will not request any additional fees when your package(s) is / are delivered.
Q. I live overseas. What are my shipping options?
A. We ship UPS World Wide Express, USPS Global Express and USPS Priority International to all International countries. The service to be used will be determined by STP unless a specific customer request is made and can be accommodated. We choose the most economical AND safest method possible. We prefer not to use USPS for extremely large, heavy, or expensive parcels but will try to be accommodating. UPS World Wide Express customers will receive a service discount up to 45% of the published shipping rate within 2 – 4 weeks. This discount is given to STP and is passed onto the customer. It is our commitment to you!
Q. How long will my order take to ship?
A. UPS World Wide Express (non-guaranteed 5 – 7 business days), USPS Global Express (non-guaranteed 1 – 5 business days), USPS Priority International (non-guaranteed 6 – 10 days). These services are not guaranteed and may be subjected to transit delays.
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3. Insurance
Q. Is my package insured? If so, what is the cost?
A. Yes. All domestic and International packages shipped via UPS are automatically insured for up to $100.00 at no charge. Each additional $100.00 of product value is insured at 0.25. All domestic and international packages shipped via US Mail are insured at the USPS published rate based on product value.
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4. Ordering
Q. How do I allow cookies from the Steiner Website?
A. When using internet Explorer:
Go To Tools- Got to Internet Options
- Click on the Privacy tab
- Click on the "Sites" button
- Add the following domain to your list: steinertractor.com
- Click Allow
- Click Apply
It also may help to add the Steiner site to your trusted sites:
Go To Tools- Go to Internet Options
- Click on the Security tab
- Click on Trusted Sites
- Click on the "Sites" button
- Add the following domain to your list: https://www.steinertractor.com
- Click Allow
- Click Apply
Q. When I try to check out it seems like an endless loop and I keep getting put back to the same screen, what am I doing wrong?
A. You aren't doing anything wrong and I apologize for the frustrating system. Your computer may be blocking cookies from our site or there may be a different issue with cookies. Try clearing your cache of cookies, here are the instructions:
Internet Explorer- Select Tools
- Select Internet Otions
- Select Temporary Internet Files
- Select Delete Cookies
- Select Delete Files
Firefox- Select Tools
- Select Options
- Select Privacy
- Select Clear for Cookies and Cache
Netscape- Select Tools
- Select Cookie Manager
- Select Manage Stored Cookies
- Select Remove All Cookies
Now Clear Cache
- Select Edit
- Select Preferences
- Select Advanced
- Select Cache
- Select Clear Cache
If this doesn't solve your problem, please feel free to call us or send us an email and we will see if we can troubleshoot your problem.
Q. When I try to use your website I am getting errors, what should I do?
A. First, try to copy the error message and email it to elizabeth@steinertractor.com .Then try to use your browsers back button ONE TIME only and then save your cart if possible. This will keep you from having to redo your order. Then you can try again. Sometimes server errors happen during high traffic times. Other times they are due to a more serious problem. We can track the error and fix it by viewing the server error display page. Please note this is different than the screen you may get during times that the site is undergoing maintenance. A maintenance error will say that the site is undergoing maintenance.
Q. When can I place my order?
A. You can order online or by fax 24 hours a day, 7 days a week. You can order by phone on Monday – Friday 8:00 am – 5:00 pm EST & Saturday 8:00 am – 12:00 pm EST.
Q. How do I place an order?
A. You may place your order by logging onto www.steinertractor.com, e-mailing sales@steinertractorparts.com, faxing a completed order form to 1-800-854-1373 or 1-810-621-3099,
calling 1-800-234-3280 or 1-810-621-3000.
Q. How long will my order take to process?
A. Your order is processed immediately. Additions will be processed as a new order.
Q. Can I include a note or special instructions with my order?
A. Yes. Special delivery instructions, alternative shipping addresses, etc. are accepted at the time your order is placed.
Q. Do you accept credit cards?
A. Yes. We accept Visa, MasterCard and Discover.
Q. Is my credit card information protected?
A. Yes. Our website is a secure ordering system. This can be determined by the lock icon when you proceed with the check out.
Q. I do not have a credit card. What are my payment options?
A. You may pre-pay with a personal check, cashiers check or money order. Please call customer service at 1-800-234-3280 to receive a total with shipping and handling prior to mailing your pre-payment. You can also place your order online and choose pre-payment as the payment option. You must then print out the order and mail it to us with your check or money order. You will receive a total at the completion of the order process. Once your payment is received your order will be processed and shipped.
You may also pay by C.O.D. for UPS shipments only. There is a fee for this service. Once your order is processed, a STP representative will notify you within 1 – 2 business days with a total (C.O.D. fee included). Please present this total in form of a money order to the UPS driver.
Q. Can I purchase a gift certificate?
A. Yes. Gift certificates can be purchased at any monetary denomination and will accompany a current STP parts catalog.
Close Ordering FAQs
5. Parts and Prices
JDS507 Information
Proper descripton: Transmission pickup screen magnet. Fits: John Deere New Generation 1960 and up. Works with all if the new style pick up screen is used from the dealer. (#R68836) This magnet fits inside the pickup screen (#R68836). The screen is located on the bottom of the transmission case behind the drain plug. The pickup screen is a different screen than the transmission oil filter. The oil must be drained to install the magnet, or a wet vac can be attached to the fill hole and the magnet can be installed with a minimum loss of oil. There may be some confusion on this part, this information should clear up any problems. If not please contact us.
Q. How do I know if I have a front mount or side mount distributor on my 8N Ford?
A. If the generator or alternator is on the right side of the tractor, then the tractor has a front mount distributor. If the generator or alternator is on the left hand side of the tractor, then the tractor has a side mount distributor. Note: The side of the tractor is from the point of view of the operator (sitting in the seat).
Q. What is the difference between mylar decals and vinyl cut decals?
A. Besides the material (vinyl vs. mylar) there is one other important difference. Vinyl Cut Decals (sometimes called Die Cut Decals) have no material left between the letters when the application is finished. Mylar decals have a clear film between the letters that allows your paint to show through, but you will see the outline of the material. Most customers purchase the mylar decals because of price. If you don't see a vinyl cut decal listed for your model, send us an email and we can see if we are able to special order it. If you are restoring the tractor and have put a good deal of money into the paint, you'd probably prefer to have the vinyl cut decals.
Q. What do I do if I cannot find the part I am looking for?
A. It may be possible to special order a part we do not stock. Please call customer service at 1-800-234-3280 or send an email with your parts request to sales@steinertractorparts.com.
Q. What happens if a part is on backorder?
A. You may cancel or leave a part on backorder at the time of your order. You may also cancel a backordered part prior to its shipment. The part will automatically ship when it becomes available. If refused or returned after shipping, a 20% restocking fee will apply.
Q. How do I determine a left hand (LH) part from a right hand (RH) part?
A. Determine a left hand (LH) part from a right hand (RH) part as if you are sitting on your tractor.
Q. How do I determine the width of a wheel / rim?
A. To determine the width of a wheel / rim measure the inside (bead to bead) NOT outside to outside.
Q. Are your parts painted or primed?
A. Any part that is painted is intended as a primer to prohibit rust. The part must be repainted and in some cases, stripped and repainted.
Q. Do you carry used parts?
A. For used parts and salvage tractors call our sister company, Grand Blanc Tractor Sales at 1-810-694-5314 or visit their website, www.rustictractors.com or send an email to sales@steinertractorparts.com.
Q. Do you price match?
A. No.
Q. Do you offer price discounts?
A. No.
Q. Do you apply sales tax?
A. Yes. All orders purchased by Michigan residents or purchased in Lennon, Michigan are subjected to Michigan sales tax. If you believe that you are tax exempt, please download and print out the tax exempt form here and fax to 1-810-621-3099. Please note that some items are not subject to tax exemption for agricultural production (examples: books, emblems, decals, etc.)
Close Parts and Prices FAQs
6. Returns
Q. Can I return my carburetor?
A. Carburetors are limited to replacements only. No refunds. No replacement will be given if foreign material is found in the returned carburetor. No replacement will be given if carburetor has been taken apart.
Q. I returned a part and have not received a credit. How long does this take?
Q. Can I return a product?
A. Yes. Please review our Warranty / Policy section.
Q. I returned a part and have not received a credit. How long does this take?
A. All credits are processed within 30 days after we receive the returned part(s).
Q. Can I return a damaged part?
A. Yes. You may return a part if it was damaged during transit. Please review our Warranty / Policy section.
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7. Backorders
8. Customer Accounts
Q. How do I order on your website?
A. Begin by logging in with your STP customer ID number and password. You may then proceed with the ordering process. It is easy as 1-2-3!
Q. What is my STP customer ID?
A. If you have forgotten your customer ID number look for a 4 to 6 digit number located on the back of your catalog (above your name).
Q. What is my password?
A. Your initial password is the zip code associated with your account. If you have forgotten your password you created, submit a request to receive your password via e-mail.
Close Customer Accounts FAQs
9. E-Bay
10. General
Q. How can I receive a Steiner Tractor Parts, Inc. catalog?
A. If you place your order online there will be an option to add a free catalog when you check out. You may be placed on our bulk mailing list by submitting a catalog request online. You can also download a PDF version of our catalog by section here.
Q. Do you carry STEINER® brand tractor parts?
A. No. David Steiner founded Steiner Tractor Parts, Inc. We sell new, aftermarket parts for antique farm tractors.
Q. Do you carry lawn & garden tractor parts?
A. No. We sell new, aftermarket parts for antique (water cooled) farm tractors.
Q. Do you attend tractor shows?
A. Yes. Our show attendance can be viewed in the EVENTS section of this website.
Q. Can I pick up my order at a tractor show?
A. Yes. Check our EVENTS section for the schedule of shows we attend. All orders must be placed 2 weeks prior to the show’s start date, pre-paid and picked up during the show.
Q. Do you have a showroom?
A. Yes. We are located at 1660 South M-13, Lennon, Michigan 48449. Our show room hours are Monday – Friday 8:00 am – 5:00 pm EST and Saturday 8:00 am – 12:00 pm EST. We are closed on New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day / the Friday after Thanksgiving Day and Christmas Day.
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